Monday, December 14, 2009
Modern copywriting
You should be careful about headlines.
It's pretty easy to write a headline that will get someone to forgive your spam, and perhaps even to open your note (CyberMonday! 85% off...). It's pretty easy to write a headline that will get someone to click through on their RSS reader. It's even easy to write a tweet that will get a click through.
But is it better to get a click and then annoy someone, or better to only reach the people who care?
The mindset of the brazen copywriter is, "Well, even if only 1% of the people I trick are actually interested in the content, that's worthwhile. After all, there are a lot of people out there, and offending 99 to get one subscriber or one sale is good math."
The word I use for people like this is 'spammer'.
The mindset of the modern marketer is, "I can build a reputation in everything I do. If I teach people to trust me, then over time, I'll conserve their attention and build permission. That's priceless, particularly in a world that's getting more skeptical by the minute."
Of course, the best thing of all is to have content that deserves a great headline. If you can't do that, though, I think you should forgo the headline.
Fore!
Tuesday, November 3, 2009
Monday, September 14, 2009
Leadership from Tribes
The scarcity makes leadership valuable. If everyone tries to lead all the time, not much happens. It’s discomfort that creates the leverage that makes leadership worthwhile.
In other words, if everyone could do it, they would, and it wouldn’t be worth much.
It’s uncomfortable to stand up in front of strangers.
It’s uncomfortable to propose an idea that might fail.
It’s uncomfortable to challenge the status quo.
It’s uncomfortable to resist the urge to settle.
When you identify the discomfort, you’ve found the place where a leader is needed.
If you’re not uncomfortable in your work as a leader, it’s almost certain you’re not reaching your potential as a leader.
Monday, July 27, 2009
Why not How
You just need to move – and you need to know WHY you’re moving. Lesson learned: Just keep starting. The finishing will take care of itself. If there even IS a finish line. Which there isn’t. Are you stopped by not knowing how?
Monday, June 15, 2009
Seminars and conferences
"Why am I here?"
This is a simple mantra that is going to change the way you attend every meeting and every conference for the rest of your life.
You probably don't have to be there. No gun held to your head, after all. So, why are you spending the time?
Do you have an agenda? It might be to change the agenda, or meet someone who will become a client or to learn something that will help you at work tomorrow.
Well, if that's why you're here, tell me again why you're just sitting there? If the only reason you came was to avoid the office, you need a new office. Quick, before the boss decides that for you.
Surely you have a question you can ask the speaker. Surely you have something interesting to say to the person sitting next to you. Surely you can do more than just sheepishly hand someone a business card they have no reason to save or remember or use.
If there isn't a good reason, go home. If there is, then do something. Loud, now and memorable. Productive too, please.
Monday, May 18, 2009
Trust
It’s an important question for lots of people: financial planners, TV news anchors, IT help desk people in companies, HR folks who want a seat at the table, pharma company management, and parents and teenagers.
There are three broad approaches to getting others to trust you. They are not mutually exclusive, and are probably not exhaustive—but they come close.
Of course, you can’t control another human being. Trying to do so will paradoxically destroy their trust in you. Which is why all three approaches involve full acceptance of the one whose trust you seek.
Trust Creation Strategy 1: Trust Them.
We are powerfully wired as part of our social instincts to engage in reciprocal exchanges with each other. These acts of reciprocity create networks of cumulative obligation—or of enmity.
If someone behaves well toward me, I “owe” that person parallel behavior. This simple fact underlies the social role of etiquette, as well as things like gifts, Don Corleone's power, or ritualistic forms of greeting like secret handshakes.
We are powerfully motivated to return in kind what we are given. If you want to be trusted—first seek to trust.
Trust Creation Strategy 2: Be Trustworthy.
It sounds trite, but it’s not. It is a strategy of attraction, not promotion. To be trusted, try to be worthy of that trust. All else equal, people trust those who are worthy of trust. And people have finely honed capabilities of discrimination that far exceed our abilities to articulate them.
Which begs the question: what constitutes trustworthiness? Steven M. R. Covey, following consistently in his father’s Seven Habits behavioral pattern, identifies 13 behaviors—phrased as imperative-form verbs like ‘get better,’ or ‘confront reality.’
Much though we may like verbs--they suggest definitive actions we can take--they are misleading. You don't make people trust you, they choose to do so. You attract trust by being who you are, not by acting upon others.
I prefer the Trust Equation: it is couched in the ways people see us—as attributes. Four of them pretty much sum it up: credibility, reliability, intimacy—and whether we are seen as self-oriented, or other-oriented.
This definition of trustworthiness underpins the Trust QuotientTM self assessment test—take it here and find out how trustworthy you are.
Trust Creation Strategy 3: Listen.
The single most powerful trust-creating action we can take is to give to another the fine gift of our own attention. To listen—intently, to the exclusion of all other thoughts, without simultaneous cogitation, and devoid of judgment.
This has nothing to do with the content of what is being heard. It is simply about the act of offering attention. It translates, to the one being listened to, as an act of respect. As such, it triggers the reciprocity reaction: we are willing to listen to those who have listened to us.
All three strategies, to work, must be done cleanly. While we can all become more trustworthy, or better listeners, or better trustors ourselves, we have to keep our motives intact.
If we want others to trust us solely as means to our own ends—they won’t. The concepts of giving freely, and without attachment, are key. The paradox is: if you do these things, you become trusted. But if you set out to do them in order to be trusted, so that you can etc. etc. etc.—you don’t.
Monday, April 20, 2009
5 Tiny steps to stop being an idiot
I was having a talk with my son yesterday, sitting him down and talking about consideration — how to think of others, and not just yourself. It’s a key concept that makes such a difference in life that it’s one of the few things I really want to teach my children.
It’s so sad because I see so many inconsiderate people around me every day — people who only care about what they want and don’t think of others, don’t see things from the perspective of other people. People who cut you off in traffic, who cut in front of you in line, who say rude things, who take your parking spot, who hurt your feelings. I try to brush these things off, but it’s unfortunate that so many people are so inconsiderate.
Thing is, they aren’t trying to be mean or rude … they just aren’t thinking of others. And I don’t think they’re aware of this. I think they think they’re being perfectly fine, and don’t think of themselves as inconsiderate.
I’m a good example — I think I’m fairly considerate, but there are plenty of times when I’m inconsiderate without realizing it. I realized, when I was having that talk with my son, that I had been rude to someone yesterday. Then I started to think of all the ways I’d been selfish recently. And I realized that I’m not as perfect as I think.
You probably aren’t either. While you might not be the “jerk” I called you in the title of this post, there are very few of us who are considerate without fail. I have an uncle who is the most considerate person I know — he’s one of my role models — and he can skip this post. The rest of us need it, I think.
What are the consequences of being more considerate? To start with, I think it feels good — we like being kind to others, doing nice things for others, making others happier. Second, it makes our lives better in so many other ways — people will treat you with more respect and kindness, will like you better, will be more likely to want to work with you and be with you. Third, it makes society better — when we all treat each other with consideration, we live better together, we work better together, we cooperate. Sure, there will always be jerks, but if we can make them a minority, society will be better overall.
At the very least, you can say with surety that you’re not one of those jerks. And that’s a good thing, right?
1. Admit you’re not perfect. I’ll be the first to say it: I’m far from perfect. I’m a jerk sometimes. I’m inconsiderate and selfish sometimes. And I don’t usually realize it until later. If you think you’re not a jerk, at least admit that you are inconsiderate at times. Try to recall those times. Think of how you could have acted differently. This is the first step, and it’s an important one.
2. Place yourself in the shoes of others. This is the key to consideration — to consider the feelings and needs and wants of others, to see things from their perspective. Try to think of what others are going through, what you’d want if you were in their situation. This isn’t always easy, but it gets easier with practice. And even if you’re not correct in your assumptions about what another person wants or feels or is going through … the important thing is that you’re making the effort, and it’s a transformative one.
3. Act with compassion and kindness. If someone else is suffering, even a little, try to ease their suffering in some way. Treat others with kindness, respect, love. Do it in little ways — a smile, a kind word, a thank you, a hug, doing something to ease their burden, going out of your way to be courteous, holding open a door, letting another person in front of you in traffic. Little tiny acts will make a huge difference.
4. Practice, practice. Old habits die hard, especially ones like this where we rarely think about it. Keep it in the forefront of your consciousness by making every interaction with another person a chance to practice being considerate. Every time you talk to someone, email someone, see someone on the street … make this an opportunity to practice consideration. Practice, and practice some more. That’s the only way you get good at anything.
5. Do 5 little things. As a way to practice, make it a goal to do 5 little things each day that are kind and considerate. It doesn’t matter what those things are — cooking something for a family member, tidying up a bit, sending a nice thank-you email to a co-worker, lending a hand to a friend, being there to listen to someone’s problems … I’m sure you could think of a thousand little things. Do this every day, and you’ll soon be a pro.